Customer Service Executive

Talentmark are recruiting for a Customer Service Executive

to join a company in the pharmaceutical industry on a contract basis for 12 months. This role is hybrid, with the office in Sandwich, Kent.

Company:

Our client is one of the world's premier innovative biopharmaceutical companies, discovering, developing and providing over 160 different medicines, vaccines and consumer healthcare products to help improve the lives of millions of people in the UK and around the world every year.

Salary:

Up to £19.23 per hour

Customer Service Executive

Role:

• Be the first point of contact: respond to customers, healthcare professionals, and colleagues with accuracy and empathy.
• Handle problems well: manage complaints, investigate issues, and resolve them effectively (escalating when needed).
• Work well with others: team up across departments and build strong relationships with stakeholders.
• Keep the patient front and centre: support business goals without losing sight of patient needs.
• Follow the process: stick to standard procedures and help improve how things run over time.

Your Background:

• Customer service expert:

  proven track record of great service, including handling tough conversations, complaints, and escalations with confidence.

• Strong communicator:

  clear verbally and in writing, able to build trust and credibility with others.

• Cool under pressure:

  stays calm, professional, and organised

  even when things get busy.

• Detail-oriented multitasker:

  juggles multiple systems and priorities while keeping accuracy high (especially with order entry).

• Solid foundation:

  GCSE (or equivalent) Maths and English, with a flexible, team-oriented, compliance-minded approach to work.

For more information, or to apply for this Customer Service Executive

role,

please contact the Key Accounts Team on 01438 870011 or email pharmacontracts@talentmark.co.uk. Please quote reference 71338.

It is essential that applicants hold entitlement to work in the UK.

Please note:

This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check.